You can enable our computer expert to repair your computer, to set up a program or to show you some function or a program, by starting a small program. No inconvenience, no need to go outside. This service requires Internet connection. You watch how we act during the repair procedure and are able to cancel the connection at any time. Any abuse with your personal data is impossible as you control the whole process.

The service can include installation of software submitted by the customer, installation of drivers for hardware, setup of specific applications, training for program usage, optimization of your computer work, archiving of information, removing of virus and spyware software (sometimes there are limitations regarding viruses removing when using remote support), etc.

It is necessary that you download the program in your computer. Follow the location where you download the program, for example you can choose the Desktop. The program does not require installation, it is very simple and small program (pcprofix.exe file). The channel established by the program is encrypted for your security.

Before you start the program, please contact us for specifying a time for execution of the service which is comfortable for you. The service is paid. Guarantee for your satisfaction – payment is done after removing the computer problem, which you contacted us for. If the problems cannot be solved remotely you will receive free advice how to proceed further. The most comfortable way for making a transfer is via PayPal. Other payment option is to make a bank transfer. You will receive our bank account if you prefer this way.
After contacting us you will receive password for downloading and another password for remote connection session.

Please, start the program. It is possible that your firewall blocks the starting of the program. For example, you have to choose Run and Unblock for the integrated Windows Firewall. Thus, you let the program start and use Internet connection. Enter the password for support session which you received with scheduled time and then click "connect".

The program will attempt to connect to our server. The program has chat function between you and the technician. It is possible to use skype or icq. We can also talk via skype.

If the connection is successful you will see the following screen. The icon will become green after our administrator approves the connection. Your desktop will become visible to us and you will be able to follow our actions for removing the problem.

You can terminate the connection at any time by clicking the “Exit” button in the bottom right corner.

Finally, you should click on "Quit". The program has function "Autoreconnect" in case of interruption of internet connection. If the program is still trying to connect, you just have to click "Quit" button.

Download pcprofix.exe

Technical data: The session uses encryption channel: TWF 256 and DH key; The program is based on VNC protocol; The program utilizes TCP Port 8080; The program does not require installation; The program does not leave any records in registry and any files; The program does not record logs; The program is fully controlled by the tray icon which is situated next to Windows clock; The program is tested with: Windows XP Windows Vista Windows 2003 Windows 2000 Windows NT4

Remote support is available all over the world